Support

Welcome to Alruay Portal Services

Our experienced team of technical support engineers are here to provide answers and solutions to your most complex questions, ranging from implementation, troubleshooting mission-critical problems, product configuration, firmware upgrades, presales questions and much more.Once you have created an account on our Support Portal, you will have the ability to create a Support Case request. Sign in to use the Alruya Support Portal, where you can submit requests and forms to Customer Support, track support cases and get technical support (support contract required).our Support Programs offer a comprehensive range of support services that best suit your needs. Basic and Premium levels of support give you increased value and benefits based on your organizational requirements.

 

Web Support  
Email Support
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Phone Support

glossy-3d-blue-phone-icon+218 (021) 720-0222

105392-3d-glossy-orange-orb-icon-business-phone1+218 (021) 720-0333

 

 

Support case requests are monitored 8x5 from 8:00 AM to 4:00 PM for basic level, Sunday through Thursday or 24x7 for premium level and are handled in the order they are received. Please let us know of other improvements you would like to see.If at anytime you experience problems or have questions regarding the Alruya On-line Support Portal web site, you may e-mail the Portal Master at This email address is being protected from spambots. You need JavaScript enabled to view it.

   

For technical assistance related to after sales, contact us through This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Us

Al-Imam Ahmad Ben Hanbal Street. branched from Fashloum Road

P.O. Box 1961, Tripoli-Libya

Tel : (021) 3400998

Tel : (021) 7200222 

Fax: (021) 3407914

Working Hours

Saturday : 09:00 to 16:00

Sunday to Wedensday : 08:00 to 16:00

Thursday : 08:00 to 14:00